National Institutes of Health (NIH) – Custodial Quality Control
Legatus6 provided third-party inspection and quality control of the custodial contractor at the National Institutes of Health (NIH) in Bethesda, MD.
Legatus6 systematically inspected the buildings at the NIH Bethesda Campus for cleanliness, using a random sampling technique to determine the specific set of buildings to be inspected each month. We recorded the cleanliness of each area and interviewed NIH employees to assess their level of satisfaction with the custodial contractor. We recorded the results on hand-held computers, using a custom software program to generate reports and track performance trends. NIH used the results to monitor cleanliness and determine whether the cleaning contractor